FAQs - Delivery and Returns
For any further assistance or inquiries, don’t hesitate to reach out to our customer support team at support@osmanbooks.com. Happy reading!
Shipping costs are calculated based on your location and the weight of your order. You can view the shipping cost during the checkout process.
For orders within the UK, standard delivery typically takes 2-3 business days. International orders may take longer, varying by destination.
Yes, once your order is dispatched, you’ll receive an email with a tracking number, allowing you to monitor your package’s journey.
We partner with reliable delivery services, including Royal Mail for UK orders. For international deliveries, we use trusted carriers to ensure your books reach you safely.
Returns
We accept returns within 14 days of receiving your order. If 14 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To initiate a return, please contact our customer support team at support@osmanbooks.com. They will guide you through the process and provide you with the necessary details.
Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective item.
Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly.
Unfortunately, we do not currently offer direct exchanges. You can return the item and place a new order for the desired item.
