FAQs - Delivery and Returns

For any further assistance or inquiries, don’t hesitate to reach out to our customer support team at support@osmanbooks.com. Happy reading!

How are shipping costs calculated?

Shipping costs are calculated based on your location and the weight of your order. You can view the shipping cost during the checkout process.

What is the expected delivery time for orders within the UK?

For orders within the UK, standard delivery typically takes 2-3 business days. International orders may take longer, varying by destination.

Can I track my order?

Yes, once your order is dispatched, you’ll receive an email with a tracking number, allowing you to monitor your package’s journey.

Who are your delivery partners?

We partner with reliable delivery services, including Royal Mail for UK orders. For international deliveries, we use trusted carriers to ensure your books reach you safely.


What is the returns period?

We accept returns within 14 days of receiving your order. If 14 days have passed since your purchase, unfortunately, we can’t offer you a refund or exchange.

What are the eligibility criteria for returns?

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

How do I initiate a return?

To initiate a return, please contact our customer support team at support@osmanbooks.com. They will guide you through the process and provide you with the necessary details.

Who bears the return shipping costs?

Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective item.

How will I know if my refund is approved?

Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

What if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly.

Do you offer direct exchanges?

Unfortunately, we do not currently offer direct exchanges. You can return the item and place a new order for the desired item.

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